Duke energy customer service is available for customers to resolve issues and questions. The company has a number of ways to contact customer service including email, online, and phone. The company also has a self-service section on its website where customers can find answers to frequently asked questions and more.
When a customer calls the duke energy customer support team, they can expect to be helped by an experienced and knowledgeable representative. The representatives are trained to handle a variety of issues, including billing concerns. They can answer questions, provide payment options, and help with outage reporting.
In addition to resolving customer issues, Duke Energy also offers a wide range of services to its residential and commercial customers. These include energy efficiency programs, equipment loans, prepaid options, and more. They are committed to providing the best possible customer experience. This is why they have invested in a dedicated call center.
This call center is staffed with agents who are dedicated to helping their customers. These representatives are able to solve many issues quickly and efficiently. They can also provide information about the company’s products and services. In addition, they can help with bill payments and other account management functions.
A company spokesperson said that if you are having trouble getting through to a representative or having a problem with your service, it may be helpful to try calling back at another time. Sometimes, it is difficult to get through on the first attempt because of high call volume or an outage. The representative will be able to give you better assistance at a different time.
Duke Energy’s Florida subsidiary is asking the state utility commission to allow it to reduce electric bills for its customers for May and beyond. This would give the company the opportunity to capture fuel savings that it normally recoups over the following year.
For residential customers, the company is waiving late fees and returning fee charges. It is urging customers to pay what they can to avoid building up a large balance that will be harder to pay off later. It is also encouraging customers to seek financial assistance through the Energy Neighbor Fund.
The company has an extensive network of gas and electricity lines throughout the state of Florida. Its contractors are replacing aging metallic natural gas services with polyethylene (plastic) materials as part of an accelerated service line replacement program. They are expected to finish the work by Friday, weather permitting. In addition to reducing the risk of corrosion, the new service lines will improve safety and reliability. The company is also conducting public education and outreach in local communities.